Payment and Refund Policy

Last updated on 26 October 2026.

Scope of This Policy

This Payment and Refund Policy applies to all purchases of digital courses and related professional resources offered through spectify. These include access to materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy covers consumers located in the United Kingdom who buy directly from our commercial website.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. They include value added tax at the prevailing UK rate where applicable. No hidden fees apply to standard purchases, though optional add-ons such as extended access periods may incur extra charges clearly shown before checkout. Currency conversion fees may apply if paying from outside the UK, and these are the responsibility of the purchaser.

Accepted Payment Methods and Security

We accept major credit and debit cards, PayPal, and bank transfers. Payments are authorised immediately upon order submission. All transactions are processed through secure third-party gateways that comply with UK data protection standards including UK GDPR and the Payment Card Industry Data Security Standard. spectify does not store full card details.

Order Confirmation and Contract Formation

Upon successful payment an order confirmation email is sent containing details of the purchased course. The contract is formed when we issue this confirmation. Access to digital content begins once payment clears, subject to any cooling-off rights described below.

Cancellation Rights and Periods

UK consumers have a 14-day cooling-off period from the date of purchase during which they may cancel without giving a reason. Digital content access is suspended during this period if cancellation is requested. If content has been downloaded or streamed substantially, the right to cancel may be lost.

Refund Eligibility and Exclusions

Refunds are available within the cooling-off period provided the course has not been substantially accessed. Non-refundable items include any promotional bundles already redeemed and personalised support sessions already delivered. Refunds are not granted for changes of mind after the cooling-off period or for failure to meet technical requirements on the purchaser side.

Requesting a Refund: Procedure

To request a refund contact us using the form on our Contacts page or by emailing [email protected]. Provide your order number, full name, and a brief description of the request. We require the same email address used at purchase for verification.

Inspection, Approval and Notification

Requests are reviewed within five working days. We assess whether access logs show substantial use and confirm eligibility under this policy. You will receive email notification of approval or rejection together with reasons if refused.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued to the original payment method. Processing takes up to ten working days after approval, with funds typically reaching the customer within fourteen days depending on the payment provider. Bank transfers may take longer.

Special Rules for Digital Content and Subscriptions

Digital courses are provided as one-time purchases or limited-time subscriptions. Once a subscription period begins, partial refunds are calculated pro-rata only during the cooling-off period. Promotional offers are non-refundable after redemption.

Failed Payments, Duplicate Charges and Chargebacks

Failed payments result in order cancellation and no access granted. Duplicate charges are investigated upon notification and refunded if confirmed. Chargebacks are treated as refund requests and may lead to account review. Suspected fraud triggers immediate account suspension and reporting to relevant authorities under UK law.

Mandatory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. These rights cannot be excluded and take precedence over any contradictory terms.

Contact Route, Policy Changes and Updates

For questions about this policy please use the contact form on our Contacts page or reach [email protected] or +44 20 7713 9800. Techspace, 132-140 Goswell Road, London EC1V 7DY, United Kingdom is our registered address. We may update this policy to reflect legal changes; the latest version will always be posted here with a new date. Continued use of the site after updates constitutes acceptance of the revised terms.